Authentic Fashion

How do I place an order on your website?

The process is pretty straight forward 🙂

  1. Add your clothing items to the cart by clicking the “add to cart” button, once you’ve chosen your items colour and size.
  2. Click the “cart” button at the very top right hand side of the website.
  3. Click the “proceed to checkout” button.
  4. Complete your billing information, choose a shipping method you’d like, and whether you want to pay my EFT or using PayFast.
  5. If using PayFast, you’ll be redirected to their secure website, to login/create an account, then confirm payment (credit card, debit card or EFT).
  6. If using Direct Bank Transfer, you’ll be given the bank details where you should make payment to.
  7. You’ll receive a confirmation email that your order was received, pending, or completed.

What's your return policy?

  • If the clothing sizes are incorrect: We return for the correct size item. This can be done within 1 month of purchase.
  • Money back policy: We will give you your money back if clothing item is sent back to us within 7 working days.

What are the payment methods available?

At the moment, we only accept Credit/Debit card payments using PAYFAST, or direct bank transfers.

Do you ship internationally?

At the moment we only ship around South Africa, but will soon be offering international shipping.

Where do you ship order to?

We ship throughout South Africa, and will soon be adding on international shipping too.

What are your shipping prices?

We offer FREE shipping for all orders over R1000. Any orders below R1000 are charged a shipping fee of R160. This applies to all towns within South Africa.

We use use PostNet and Aramex as our shipping couriers.

How do I cancel my order before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

How long will it take for my order to arrive?

You should expect to receive their orders within five (5) to ten (10) working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

How will i know if a garment will fit me?

Our clothing is made from breathable, stetchy materials, we also have a pretty accurate — size guide that you can download here. —-